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Enterprise Content Management
Winning in the today's competitive global marketplace requires agility to leverage information and content that dispersed across the organization in order to enhance service delivery, improve efficiency, reduce risk, and lower total cost of ownership (TCO).

Increasingly, organizations are deploying Enterprise Content Management (ECM) solutions as an integrated platform to manage enterprise content from creation to destruction based on rules defined by the organization or mandated by regulations. ECM enable organizations to manage the entire lifecycle of Enterprise Content to capture, create, manage, review, distribute, publish, store, and preserve business content.

ECM enables an organization to manage business interaction information such as documents, records, virtual deal room discussions, e-mail or financial data - linking business processes, information and people. Typically, an ECM system is an integration of following components that work together as a single and unified platform:

Document Management - foundation elements that include a unified repository, library services, version control, security profiles, searching, imaging, and web publishing for different types of business content, including documents, electronic records, e-mail, web content, instant messaging threads, and reports.

Email Management -captures, manages, preserves and leverages corporate e-mail through integration with all major e-mail systems, Microsoft Outlook, and Lotus Notes. Both incoming and outgoing e-mail messages and attachments are managed as mission-critical corporate assets within the unified repository.

Records Management - enables the automatic creation, retention and final disposition of records at any stage of the content lifecycle. From product specifications to test protocols to e-mail, records management provides long-term access, audit and retention control of all enterprise content.

Knowledge Management - allows users to conduct single, unified searches across multiple information sources including Lotus Notes, Microsoft Exchange Server, Web sites, file repositories, document management systems, multimedia libraries, databases and enterprise operating systems for advanced semantic analysis and information categorization. KM also provides a means for building, supervising, and managing organizational taxonomies.

Enterprise Workflow - the glue that links content lifecycle management processes connecting enterprise content, people and business process. Users can easily define graphical workflows by dragging and dropping steps, setting conditional branching logic, escalations, and business rules and then initiates the workflow from within popular applications such as MS Outlook, MS Word, and other Office applications.

Collaboration - support team based real-time collaboration, including secure instant messaging, file transfer, discussions, and user presence. Global teams can work on projects while capturing and managing the content produced during virtual meetings and discussions. Real-time collaboration through instant messaging enables teams to stay in touch, capture and manage content in real time, and preserve thought processes that led to certain decisions.

Mobility - provides a framework that enables interaction with enterprise content from any wireless device like PDA and mobile phone.

Query & Reporting - provide rapid access to underlying data sources with customizable reports that include graphical representations for decision-making. Administrators and content owners can see graphical summaries of content access and downloads, user behavior, workflow throughput, searches conducted and project status.

Using ECM, an organization can manage and track customers, vendors and partners? information that they collect in the process of providing services and adding value. ECM allows organization to easily collect this information from multiple sources such as e-mail, paper, electronic forms and reports created as part of a transaction and interaction process.