Technical Services outsourcing
allows our customers to focus on their core business processes
while enjoying the best infrastructure support from of their
existing IT investment. Our technical services team provides
the most appropriate services level agreement to make sure our
customer’s core business applications runs the way it should.
Some
of the areas we can help include:
Server, Workstations,
Printer and OA equipment Support Services
We provide in-house support to identify and resolve hardware
and software problems on workstations. Our services includes PC support
and trouble-shooting, printer connection and trouble-shooting, PC
relocation, and anti-virus setup and trouble-shooting.
Common Software Support
We provide on-site support of general office software
including: Windows 98, Windows ME, Windows 2000, Windows XP both Chinese
and English edition, Microsoft Office and Anti-Virus software
System and Network Management
EPRO’s system services give you an affordable way to maximize
the business value of your network. Services include technical support
and trouble-shooting on the existing systems and network equipment,
system and network monitoring, network traffic balancing and backup
services
Site Relocation Services
EPRO can provide Microsoft-certified IT consulting experts
who can help you plan and manage a seamless move of your IT infrastructure
to a new facility, including data center design and setup, project
management, ISP and telecommunications carrier selection and coordination,
and coordinated system upgrades ?all with comprehensive ongoing support
throughout. EPRO's site relocation teams can work during off hours
and weekends in order to minimize business disruption.
Expert Consulting
EPRO's computer consulting services give your business
affordable access to expertise in technical areas where you may lack
in-house resources. EPRO's long experience focusing on networking
and security and high-volume email systems has helped companies improve
the efficiency of their IT investments. EPRO offers consultancy at
many levels ranging from simple advice to the design of a complete
system or network. Combined with other services, EPRO can create a
complete package tailored to your needs and all this from one company
you know you can trust.
