Technical Services outsourcing allows our customers to
focus on their core business process while enjoying the best infrastructure
support out of their existing IT investment. Our technical services team
provides the best services level agreement to make sure our customer’s
core business applications runs the way it should be. Some of the areas
we can help include:
Server, Workstations,
Printer and OA equipment Support Services
We can provide in-house support to identify and resolve hardware and software
problems on workstations. Our services includes PC support and trouble-shooting,
printer connection and trouble-shooting, PC relocation, and anti-virus
setup and trouble-shooting.
Common Software Support
We provides on-site support of general office software
includes: Windows 98, Windows ME, Windows 2000, Windows XP both Chinese
and English, Microsoft Office and Anti-Virus software
System and Network Management
EPRO’s system services give you an affordable way
to maximize the business value of your network. Services include technical
support and trouble-shooting on the existing systems and network equipment,
system and network monitoring, network traffic balancing and backup services
Site Relocation Services
EPRO can provide Microsoft-certified IT consulting experts who can help
you plan and manage a seamless move of your IT infrastructure to a new
facility, including data center design and setup, project management,
ISP and telecommunications carrier selection and coordination, and coordinated
system upgrades — all with comprehensive ongoing support throughout. EPRO's
site relocation teams can work during off hours and weekends in order
to minimize business disruption.
Expert Consulting
EPRO's computer consulting services give your business affordable access
to expertise in technical areas where you may lack in-house resources.
EPRO's long experience focusing on networking and security and high-volume
email systems has helped companies improve the efficiency of their IT
investments. EPRO offers consultancy at many levels ranging from simple
advice to the design of a complete system or network. Combined with other
services, EPRO can create a complete package tailored to your needs and
all this from one company you know you can trust.
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